Warranty

We stand behind our products and services

Laser Printer Technologies warrants each cartridge to be free from defects in material and workmanship during its useful life. If a defect is found, our entire liability and your exclusive remedy shall be, at your option, free replacement or full refund. The warranty does not apply to cartridges which are simply empty as a result of normal use or damaged from abnormal use, misuse, neglect or accident.

At your request, a Laser Printer Technologies technician will clean or repair any laser printer related to the failure of your product. Additionally, Laser Printer Technologies will reimburse the cost of repairing your laser printer equipment in the unlikely event that our cartridge has caused the damage. For reimbursement, you must provide the defective cartridge, the repair cost, and a dated and signed written statement on the service company's letterhead detailing the problem.

The warranty is exclusive and in lieu of other warranties, express or implied.

Cartridge Return Program

Help save the environment! Six quick and easy steps:

1) Remove empty toner cartridge.
2) Install Laser Printer Technologies cartridge.
3) Put empty cartridge in bag between foam inserts and seal.
4) Affix label to box.
5) Write your name on label (in FROM field).
6) Call or give to FEDEX ground driver.

The Laser Printer Technologies Warranty

Get the security you deserve. With our $25,000 equipment protection plan, you can go about your business and leave the printer and toner concerns to us.

Equipment Protection Policy vs. Product Warranty

This policy is not a warranty. Refer to the Laser Printer Technologies warranty for specific warranty information. This policy does not affect the warranty.

Equipment Protection Policy

In the unlikely event that your printer, fax machine, or copier (imaging equipment) is damaged by a properly installed Laser Printer Technologies toner cartridge and the conditions below are met, Laser Printer Technologies can:

1) Pay for the repair of the equipment or
2) Reimburse you the fair market value of the imaging equipment (determined by Laser Printer Technologies/Orion Blue Book), up to a maximum value of $25,000.

Laser Printer Technologies reserves the right to request that the damaged equipment be sent to the home office for examination to determine whether the damage to the imaging unit was due to product failure. This policy does not cover damages from any misuse, negligence, improper installation or testing, unauthorized attempts to repair or modify, or any other cause beyond the intended use, or by accident, fire or other hazard. This policy is in excess of, and applies only to the extent necessary, beyond any coverage for the imaging equipment provided by other resources.

The terms of this policy are understood to be the exclusive and complete agreement between parties. No employee of Laser Printer Technologies or any other party is authorized to make further representations beyond this agreement.

Submitting a Claim

To make a claim under this policy, you must be the original purchaser and user of the product. You must obtain a valid RA (return authorization) number from Laser Printer Technologies. Please return to Laser Printer Technologies with a description of the problem and the original invoice for the purchase of said product. Contact your Laser Printer Technologies representative or call 231-941-5273 for more information.

Equipment Protection Policy Eligibility

1) Cartridge alleged to cause damage must be within its warranted lifetime: one year from the date of manufacture.
2) Any claim made under the policy must be made within 10 days of the equipment damage date.
3) The policy is only valid in the United States.
4) You must be the original purchaser/user of the Laser Printer Technologies toner cartridge.

Equipment Protection Policy Expressly Excludes the Following

1) Restoration of lost data and reinstallation of software.
2) Damage caused by failure to provide a suitable environment for the product (i.e. high humidity, subject to temperatures outside product tolerance).
3) Damage caused by using the product for purposes other than those for which it was intended.
4) Damage caused by accidents or disasters such as fire, flood or wind.
5) Damage caused by abuse, misuse, alteration, modification or negligence.
6) This policy is null and void if Laser Printer Technologies views this product to have been tampered with or altered.
7) In no case shall Laser Printer Technologies be liable under the terms of this policy for any damages whatsoever, including, but not limited to, direct or indirect. Furthermore, this policy and any other written applicable provided by Laser Printer Technologies shall constitute the sole exclusive remedy for the purchaser. In no event will Laser Printer Technologies be liable for incidental, special or consequential, or multiple damages arising out of the use of Laser Printer Technologies products.